Erlanger Outpatient Physical Therapy
Building Relationships & Strength
As a physical therapist, Robbie Miles interacts with his patients on a daily basis. “I see patients with various injuries and ailments,” he explains. “Some patients are post-surgical such as ACL repairs, rotator cuffs, and back surgeries. Others have been injured or have pain that is making it difficult for them to perform what they need or want to do effectively. I take the information that the medical professional gives me, the information the patient gives me, and then I use my training and experience to help the patient improve.” Miles believes his profession gives him a platform to be able to help people through the relationships he makes with them. “I have seen lots of things change over the past 24 years, but the one staple that holds true is the ability to care and serve,” he says. “It isn’t always easy, but it is always worth it.”
Bachelor of Science Degree:
The University of Tennessee Health Science Center – Memphis, TN
Athletic Trainer Certification
Sports Clinical Specialist (retired)
Kinesio Tape Certification
Dry Needling Certified
1. How long have you been in your current role?
I have been a physical therapist for 24 years and an athletic trainer for 19 years. I have been in my current role at Erlanger for a little over a year.
2. What do you love most about your profession?
I love interacting with patients and not only helping them feel better physically, but mentally as well. I get to joke with them and learn about their kids, their hobbies, and their interests while they also learn about me. It is an awesome privilege to be able to show someone that you care and want to help while also becoming part of each other’s lives.
3. What is your best advice for patients?
It sounds cliché, but just don’t give up. Keep moving. Keep trying. Keep striving for a goal.
4. What’s the key to making a great first impression?
A smile, a kind word, making someone laugh, and showing them that you care and want to listen to them. At that point, let your knowledge and skill set take over.
5. What is your philosophy when it comes to the care for your patients?
I educate the patient on what they need to address and how they can achieve success – that way, they will invest in their care. If the patient and the therapist are both invested, then great outcomes are possible.