Children's Hospital at Erlanger
Creating a Sense of Calm
When Bailey Jones was in high school, she would get to shadow her mother, an EKG tech, during her rounds at Children’s Hospital at Erlanger. “She would have to visit all of the Children’s different departments to perform EKGs, and she would take me with her. That was what sparked my interest in nursing and pediatrics specifically,” says Jones. Years later Jones has returned to Children’s Hospital at Erlanger, this time as a nurse within the outpatient surgery department. Jones plays a key role in the patient experience and helps with everything from greeting children and their families once they get assigned a room to monitoring them post-op to make sure everything goes as planned. “One of my main strengths is getting my patients to trust me and feel comfortable with the care they are receiving,” she says.
Southern Adventist University – Collegedale, TN
1. What do you love most about your profession?
Getting to meet and interact with so many different people. Learning a little bit about my patients is always interesting and fun. You never know what a kid will share with you!
2. What is one of your happiest professional moments?
It would have to be when my mom received an email from a friend whose family member I took care of. They expressed their gratitude toward me because of how I helped calm their nerves and listened to their concerns. It made me feel like I really was making a difference.
3. What is your best advice for patients?
Always ask the question. You, as your child’s advocate, deserve to make the best and most educated decision for them as you can, and that starts with being able to have clear conversations about the plan of care.
4. What’s the key to making a great first impression?
No matter how you feel that day, your patient is always having one of the most nerve-wracking days of their life. If I can ease those nerves by coming in calm and smiling, then I know I have already gained some trust.
5. Do you believe in miracles?
I most certainly do. I previously worked in the NICU, and my time there showed me that God can take the tiniest of beings and make them some of His strongest warriors! Those little babies fought battles that only some people could imagine.