Zen Nail Spa
With over 20 years of experience in the nail industry, Tracy Duong continues to make attention to detail and client satisfaction a top priority every day. “I am always open to continuously improving,” Duong says. “We want to make sure that clients leave happy, so communication is key.” Duong is passionate about understanding her clients’ visions and providing them with the best possible service at her salon. “We make sure clients feel welcomed,” she says. “The most rewarding part of this job is the relationships I have with my clients. Many of them are my friends now, and I will always appreciate the support they offer.”
Certified Manicurist, East Point College, GA
Certified Esthetician, Lexington Beauty College, KY
2022 Best of the Best, Chattanooga Time Free Press
1. What influenced you to pursue your career?
I wanted to combine my creativity, love for design, and business
knowledge into a career that would support my family and fulfill my dreams.
2. How do you develop a plan for each client?
Our number one priority is to satisfy our clients and meet or exceed their expectations. Communication is key!
3. What is your philosophy when it comes to the care of your clients?
We want to ensure clients have an enjoyable and relaxing experience at the salon. We strive to meet that goal with every client.
4. How do you choose the right procedure for your clients?
By listening to them. Communication is key to knowing what your clients want. Our clients know that we will listen to them, and we do our best to make sure their experience is enjoyable.
5. What is one of your happiest professional moments?
The grand reopening we had back after Covid. We just finished expanding our salon, so having the grand reopening was a way for clients and nail techs to get together in a more casual environment. It was a lot of fun!