For Dr. Jessica Van Mason, making an accurate diagnosis and leading her patients to comfort all starts with teamwork – not just with her colleagues, but also her patients. “We take pride in the meaningful and long-lasting relationships we build as a team and with our patients,” says Dr. Van Mason. “I think an open and honest relationship is key.” Dr. Van Mason strives to always ease patients’ concerns and make them comfortable so that they feel free to open up with their feelings and concerns. This not only leads to a quicker and more accurate diagnosis, but also allows her team to curate a treatment plan that makes sense for each individual patient. “Our staff works to make the process as simple and seamless as possible, from scheduling the appointments to helping a child feel comfortable during their first allergy test,” Dr. Van Mason says.
“Don’t be afraid to vocalize your concerns and ask any questions you might have. The more you communicate with your providers, the more therapeutic the relationship becomes.”
1. What do you love most about your profession?
I love that I have the opportunity to treat patients of all ages and from all walks of life with such a wide variety of health problems. It is incredibly rewarding to be able to help people feel better every day.
2. What is one of your happiest professional moments?
It’s hard to pick just one, but there is something especially happy about helping someone finally breathe better. I will always remember a patient who was in tears because of her uncontrolled asthma and the turnaround she made after we were able to identify her triggers and start the right medications.
3. What’s the key to making a great first impression?
I believe that taking the time to listen to all of someone’s concerns goes a long way. It’s easy to feel rushed during a busy day, but giving each patient the time and attention they deserve is so important.
4. Why have you chosen this field of specialty?
I chose allergy and immunology because I love being able to see patients all the way from infancy through old age, and I get to treat such a wide variety of medical problems, ranging from food or environmental allergies to immunodeficiencies.
5. What would you consider to be your main strengths?
I would say listening. So much of what we can help with and most accurately diagnose comes directly from patients’ stories if we can really hear them out.
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