After serving as an ER nurse for nearly five years, Charlie Lee made the transition to his current role as an RN case manager at Hospice of Chattanooga. “I have my own caseload of patients whom I see daily – I check vitals, assess symptoms, and take the time to listen to my patients to address any issues that may need to be fixed,” Lee shares. “I’m working to make sure my patients are comfortable and that they’re living the best quality of life they possibly can.” In his time with hospice, Lee has learned that going above and beyond for his patients – whether gifting crossword puzzles, making home-cooked meals, or keeping them company while family is away – can make all the difference. “Just seeing a smile on my patients’ faces is absolutely priceless to me,” he says.
“I am here to support, listen to, and help meet my patients’ care goals.”
1 What do you love most about your profession?
I love the amount of time I can spend with my patients. I feel honored that I can walk with the patient and their family during their last days, hours, and minutes. To me, there is no greater honor than to hold the hand of a patient who is passing and let them know that it’s okay to let go.
2 What is one of your happiest professional moments?
As a single father, I didn’t start school until my mid-30s, so obtaining my BSN, RN, and fulfilling that dream was one of my happiest professional moments.
3 What influenced you to pursue your career?
I’ve always felt a strong desire to help others and to be that advocate for those who have no one to advocate for them.
4 What’s the key to making a great first impression?
Get to know your patient on a personal level, and really listen to your patient – what are their needs and wishes? My ultimate goal is respecting my patients’ wishes and keeping them comfortable and keeping them out of pain if at all possible, regardless of their diagnosis.
5 What is your philosophy when it comes to the care for your patients?
I’m not here to judge any of my patients’ beliefs or to put my own beliefs before those of my patients – in the end, it’s all about the patient and not me.
SPECIAL PROMOTIONAL SECTION