Erlanger Internal Medicine
In her role at Erlanger Internal Medicine, Crystal Dalton has to juggle multiple tasks throughout the workday – from answering patient questions to refilling prescriptions to administering flu and COVID tests. Dalton adds, “I’m also messaging patients through MyCHART, giving injections, and working on patient referrals. There is always something to do!” Dalton has been serving as a clinical medical assistant at Erlanger Internal Medicine for five years now, and she credits God with providing the path to her position. “I really believe that anything can happen,” she says. “I was a single mom going through school, and it was with the help from God that I am where I am today.”
Certified Clinical Medical Assistant, Academy of Allied Health Careers
1. What is one of your happiest professional moments?
I love getting notes and being told by patients that they appreciate me.
2. What is your best advice for patients?
Let us help you to be the healthiest you can be. Let us work together to manage your health. Do the preventative screenings, take your medications, and talk to your doctor.
3. What’s the key to making a great first impression?
A warm smile. It can mean so much to a person.
4. What influenced you to pursue your career?
I have always been interested in medicine. I enjoy working for a teaching hospital because you don’t have to have a lot of work experience. They will teach you what you need to know.
5. What is your philosophy when it comes to the care for your patients?
I want patients to trust me and feel comfortable talking with me because I listen. I treat others like I would want my parents or grandparents to be treated.