Vascular Institute of Chattanooga
For Dr. Roxanne Phillips, who has been practicing nursing for a little over a decade, providing excellent care boils down to relationships. The relationship-based care model that guides Dr. Phillips’ practice focuses on improving patient and coworker relationships and is key to bettering patient outcomes, elevating satisfaction, and reducing caregiver burnout. “I wanted to get a doctorate degree because of my interest in quality improvement and education,” says Dr. Phillips. “The goal is improving the overall quality of care while being cognizant of the cost. This is why a team-based approach is great.” Everyone from front office specialists to medical assistants to surgeons plays an important role in the patient experience, and Dr. Phillips takes great pride in being part of that team.
“Do not underestimate the importance of nutrition, physical activity, and healthy lifestyle choices. It’s not too late to start making changes that can have a major impact later!”
1. What do you love most about your profession?
I love that my colleagues are only a text or phone call away when I need advice on a tough case. l also love the ongoing relationship that develops with the patients I treat.
2. What is one of your happiest professional moments?
I remember seeing a patient years ago for a routine follow-up appointment. He told me, “I tried that diet you recommended. It has changed my life. Thank you!” He had lost more than 30 pounds and cured his high blood pressure and sleep apnea.
3. What do you see as the most exciting new development for your profession?
New technology is constantly in development to treat complex vascular issues with better outcomes and a faster recovery. I see patients all the time who have been told in the past that there was nothing left to do for their condition. That is not always the case anymore.
4. What’s the key to making a great first impression?
Being a good active listener and mindful of your body language is everything! Most people don’t want to be at the doctor’s office in the first place and may have reservations about sharing things, so I try to be warm and welcoming to ease the process for them.
5. Why have you chosen this field of specialty?
I appreciate the ability to specialize in an area such as vascular disease as a nurse practitioner. Since I am not performing surgery, I enjoy the challenge and complexity of the medical treatment of vascular disease and educating patients on the bigger picture.
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